S.A.R.A

Staff messaging system
for service and maintenance requests
in hotels and resorts

SARA connects all departments with a single operations platform
for faster guest service
and better operational efficiency

KEY FEATURES

Task management for all departments

Every department on one system to improve productivity and efficiency through the automation of all requests such as Maintenance, Housekeeping, Room service, Concierge, IT… and much more.

Easy-to-use mobile App

On-the-go request entry from anywhere, push notifications, dedicated real-time chat rooms per request providing all lifecycle details.

Reports

Analysis of the nature of complaints and requests for a better understanding of common issues.

Enhanced checklists

For room inspection and engineering checklists.

Auto-dispatch request

With department-specific distribution workflows, requests are sent to the right department, and automatically escalated in case of service delays.

Web desktop

Real-time dashboard of daily tasks makes sure nothing goes unfinished.

Housekeeping management

Cleaning and inspection tasks, service status, room assignment… with optional PMS interface

Task planning

For scheduled maintenance and routine tasks.

BENEFITS

Efficiency

Improved interaction across
departments, increasing efficiency
& accountability

Mobile Staff

Access all work and requests
being done on property in real
time from any mobile device

Communication

Communicate easily across every
department while on the go

Access from Anywhere

Monitor your property from
anywhere, on any device

Ticket Management

Never miss a ticket due to our
custom escalations

DASHBOARD & REPORTS

Dashboard

Realtime Dashboard

Monitoring tool for your daily operations.
Offer all SARA App features on a desktop.

Reports

Useful tools for your daily, weekly and monthly meetings.
Help you analyze the nature of complaints and requests for a better understanding of common issues.

Report

REGISTER INTEREST